Shipping & Returns
Refund: We hope you love your Crazy Penguin Elite Product! As a policy we offer refund only due to non-availability of products, genuine quality/manufacturing defect or a wrong product delivered.
Exchange: We offer size exchanges only for the same product, style, size and colour that you have purchased.
Returns and Exchanges will only be accepted if the request is submitted within 7 days of you receiving your package. You can submit your request via email, WhatsApp (e-mail us at team@crazypenguinstore.com or WhatsApp us at 9163402598) or by DMing us on Instagram.
Once we receive your return parcel, after reviewing it and if everything is in order we will immediately refund the amount or dispatch the exchange, as requested. This process usually takes 7-8 working days.